Business Spotlight – Sassy’s Blings N Things
Bringing Big City Style to Small Town Iowa
It’s been an incredible journey since Sassy’s Blings N Things LLC opened their doors in February 2012. In 2020 they moved their shop to Main Street in La Porte City, Iowa. Sassy’s has been more than just a store; it’s been a hub of community, style, and satisfaction for all their customers.
As a family-owned business, they take immense pride in catering to individual needs and preferences. With a team of three dedicated employees, Sassy’s strives every day to ensure the shopping experience is nothing short of excellent. From clothing to candles, housewares to beauty supplies, and so much more, they’ve curated a diverse selection to meet every desire.
At Sassy’s, inclusivity is paramount. We offer sizes up to 4X and jeans up to 24W, ensuring everyone can find something they love. Our mission is to provide big-city style at small-town prices because luxury should be accessible to all.
“One of the cornerstones of our success has been our partnership with LPC Connect since 2020. Their reliable internet service has been integral to our operations, enabling us to process payments, update our POS system, maintain our website, and even provide music for our shoppers. It’s the backbone of our business, and we couldn’t do it without them,” says business owners Pam Mahood and Danielle Dawes.
They recently experienced a hiccup when their internet went down unexpectedly. However, thanks to the swift response of the LPC Connect team, the issue was resolved in no time. LPC Connect’s dedication to ensuring local businesses like Sassy’s can thrive is truly commendable. Knowing that they’re just a call away provides local businesses with peace of mind in an increasingly digital world.
Business Spotlight – Compressed Air & Equipment Co.
Compressed Air & Equipment Company was established in 1979 by Rick Foss. Their team of nine employees celebrates over 40 years of innovation, reliability and customer commitment specializing in providing air compressors for garage units, commercial and industrial air compressors, and rotary screw compressors for those requiring a constant air supply. They carry a large inventory of parts, lubricants, and hoses for most makes and models of compressed air equipment.
Since the inception of Compressed Air & Equipment Company in 1979, they have entrusted their communications needs to LPC Connect. Currently, they utilize four business phone lines and leverage LPC Connect’s robust internet to fuel their operations.
Much like LPC Connect, they are committed to exceptional service. Compressed Air & Equipment prides itself on delivering the best customer experience, treating each client as part of their extended family. Their work ethic extends beyond just providing products – they ensure that jobs are left cleaner than they found. Effective communication is at the core of their service philosophy. They keep their clients informed and updated throughout the process, highlighting any significant considerations before proceeding.
Compressed Air & Equipment heavily relies on effective communication, and LPC Connect has played a pivotal role in ensuring their productivity. The business phone lines have proven invaluable, especially during peak times. Moreover, the Internet services provided by LPC Connect serve as the backbone for their email communication and various applications crucial for seamless business operations.
The team at LPC Connect has consistently demonstrated a proactive approach to address any issues they may encounter. “They have always been accommodating & quick to respond to any issues we have had and are always quick to resolve any troubles,” said General Manager Pam Mahood.
As Compressed Air & Equipment Company continues its journey in providing top-notch air compressor solutions, they are grateful for the partnership with LPC Connect, a company that shares its commitment to excellence and customer satisfaction.
customer satisfaction.
Business Spotlight – Hoppy’s Primitive & Proper
A good antique store is one that appeals to collectors and enthusiasts, offers a wide range of high-quality items, provides excellent customer service, and maintains a reputable and trustworthy reputation. You’ll find all those things when entering Hoppy’s in La Porte City, Iowa. Owners Dave and Shelly Hopkins retired from their full-time jobs in 2013 and officially went junking full time after hobby collecting on the weekends.
“It’s awe-inspiring loving what we do”, says Shelly. “I believe everything has a purpose and finding that purpose is our job. A new home, a new place, a new life. A picture paints a thousand words, a dresser becomes a sink, a burlap bag becomes curtains, absolutely nothing should ever be thrown away.”
Hoppy’s has been a customer of LPC Connect since the opened their doors in the historic Progress Review newspaper building. They are connected with telephone and Internet service which is used heavily to reach the many collectors. Seeing the large pieces of furniture and light fixtures online attract buyers from as far away as the UK. With all the unique pieces LPC Fusion Internet also provides the connection to protect their valuables with the security system and allows for easy transactions via credit card.
Knowing all the LPC Connect employees by name creates a trusted relationship helping each of the businesses grow in the small town of La Porte City, Iowa. As Dave and Shelly say, “Keep on junkin…”
Business Spotlight – LPC Flooring
When it comes to creating a comfortable and inviting home, flooring plays a crucial role. It sets the tone for the entire space, providing a foundation for the rest of the decor. Similarly, telephone service is an essential component of any successful business. It connects customers to the company and enables communication between employees. LPC Flooring in La Porte City, Iowa knows the importance telephone service has in their business.
LPC Flooring is owned by Ted Oberhauser and has two employees, Teri Tumilty, who has been with them for 13 years and Dustin Timmons, who has been LPC Flooring for 8 years. They primarily sell Mohawk and Karndean flooring products and are unique in the flooring business because they install what they sell. From the beginning to the end, they take care of their customers.
Dustin Timmons says, “We are a small-town business so we know most of our customers and if we do not know them in the beginning, we will by the end.” That’s something they have in common with LPC Telephone who believes in the connections they have with their customers.
Just as flooring can make or break the aesthetic of a home, telephone service can make or break the reputation of a business. A reliable and efficient telephone service can enhance a company’s reputation and build trust with customers. LPC Flooring depends on reliable phone service. “The call forwarding option has been great. We don’t miss a call when the store is unattended.” says owner Ted Oberhauser. “LPC Connect has always been quick to respond to a question or problem. The service is excellent.”
Business Spotlight – DTH Trucking
Doug Harting, has owned and operated DTH Trucking for over 28 years. The business started with only one truck and grew to loading as many as 45 trucks a week from 2004-2013. DTH Trucking has served many customers through those years, but the main customer remained Richelieu Foods Inc.
To say DTH Trucking Logistic’s Inc. is a family-owned business, is an understatement. Many of Doug’s family members have been involved in the success of the trucking business throughout the years. His mom works in the office and his dad, now retired, was a truck driver for many years. Kylee, Doug’s daughter and Deb, Doug’s wife, work in the office. His son, Dakota, is one of the three full-time owner operators and three part-time operators which they currently have that haul loads all over the United States.
Doug says being flexible is what makes his business unique. When a customer calls with a request, he arranges trucks and drivers to get the job done. That requires a lot of communication, which he relies on LPC Connect to help with. DTH Trucking has two phone lines and Internet service from LPC to help make the magic of logistics happen.
Doug appreciates how LPC Connect is there for their customers. He remembers back to one of the biggest ice snowstorms they have had in 2008. DTH Trucking had been without electricity for four days. Doug came to LPC Connect and borrowed a rotary phone to get his service going again. “I will never forget LPC Connect being there for us!” Doug says.
Business Spotlight – La Porte City Specialty Care
La Porte City Specialty Care is a 46 bed, not-for-profit nursing facility providing skilled rehabilitation, long-term care, hospice care and outpatient services. They employ 55 employees and partner with Reliant Rehabilitation for physical, occupational, and speech therapy services for inpatients and outpatients of all ages. Originally named Colonial Manor, this facility has been in business since 1966. The new facility, built in 2004 appears more as a weekend getaway for patients rather than a rehabilitation center.
“LPC Connect is very responsive when needed to install telephone connections for new residents or when residents change rooms.” says General Manager, Pam Tallman. “Maintaining communication services is essential to business due to the urgency of health services. LPC Connect service technicians respond to our requests in hours. The office staff is always very helpful and willing to answer our questions. You could not find more friendly, helpful, and kind service anywhere!”
LPC Connect appreciates the long history of quality care La Porte City Specialty Care has been recognized for. Care for others, that’s something we can all stand behind.
Business Spotlight – Carney, Alexander, Marold & Co., LLP
Depend on Reliable Telecommunications for Their Remote Office
LPC Connect focuses this quarter on Carney, Alexander, Marold & Co., LLP. As a remote office, this CPA firm relies on the telephone and internet services provided by LPC Connect every day. It is essential to connect to their customers, other associates, and agencies. They appreciate the personal, friendly, timely service they receive from LPC Connect employees.
Carney, Alexander, Marold & Co., LLP connected with LPC Connect in December of 2020. Their six employees prepare income tax returns for corporations, partnerships, individuals, estates, and trusts. They also provide payroll and bookkeeping services in addition to various levels of attestation services.
Janel Ruzicka, CPA and partner explains, “We are the only CPA firm in La Porte City. We have a staff with different specialties that enables us to provide all different types of services to fit our clients’ needs. Many of us have small town roots and can easily relate with our clients to ease their financial worries.”
“Every time we have an issue, we feel the LPC Connect employees go the extra mile to make sure we are happy and working again, no matter how difficult or easy that task may be. They are always happy to see us and help.” Ruzicka says.
Carney, Alexander, Marold & Co., LLP is another example of how businesses can stay in their rural hometown while giving clients access to everything more urban businesses can, maybe even more. They can connect to local people in a way urban businesses may not understand. It is all possible with the fiber network and employees at LPC Connect in La Porte City, Iowa.
Business Spotlight – Henninger Electric
Established in 1995, Henninger Electric is a full-service family run electrical company that specializes in residential and commercial work as well as a focus on agricultural and industrial fields. Originally founded by Terry Henninger, it was purchased by its current owners, Wayne and Jasmine Gaston in 2013. Wayne became an electrician because he was interested in the work and the reward that came from helping others. They pride themselves on the best customer service and communication possible.
Henninger Electric became a LPC Connect customer in 2014 when they purchased telephone and internet service for their La Porte City office. They love the response time and how easy the staff is to work with in case of questions or issues.
During the pandemic Wayne and Jasmine had 3-5 kids at home doing homework which stretched their current Internet package. When they called LPC Connect they suggested they test higher speeds before committing to purchase. It was a great gesture and was much appreciated.
The team at Henninger Electric takes pride in our quality work and customer service. We make sure you experience upfront, fair pricing with excellent communication so there are no hidden surprises, just solutions. LPC Connect appreciates their business and strives for the same customer experience for their customers.
Business Spotlight – Hendershot Inc.
Communication is essential when running a business. It is non-negotiable when operating four businesses. Back in the late 70s, Steven Hendershot began Steven Hendershot Trucking and over the last 40 years, has branched into four separate entities Buckshot Express, Livestock Dispatch Services, Steven Hendershot Inc., and Buckshot Repair are all managed from their main office at 1400 Poplar Street in La Porte City, Iowa. These businesses trust LPC Connect with their communication needs.
With six company employees and 20 independent owner/operators to dispatch, their connection to each other and the country requires a strong and consistent communication service. Steve talks to multiple livestock buyers, other dispatchers, and truck drivers all over the United States about loads, deliveries and how things are running. Steve says, “We are so grateful to have such reliable and fast service to keep things moving smoothly around here.”
Cellphone service was unreliable in the office, so Steve turned to LPC Connect to help solve his communication difficulty. He utilizes multiple phone lines, fax line, caller id and call forwarding as well as high speed fiber broadband to stay connected. Their communication network is at the center of getting things done. Steve is well known for saying “Pitter Patter, Let’s get at ‘er”, which leaves little room for down time when it is time to get to work.
As a long time LPC Connect customer, Steve turned to the local communication company when he needed to expand their Wi-Fi range to the shop behind the office. Steve notes,” Whenever we have a question or need help with anything, LPC Connect has the answers readily available and are always willing to help.”
The Hendershot businesses are recognized locally and throughout the livestock industry. The porchlight on every trailer helps Steve stay connected to his son-in-law, Chad Bucknell, and granddaughter, Hailey Bucknell, who were killed in an automobile accident in June 2005. The porchlight reads, “In loving memory of Buck and Hailey.”
You can count on LPC Connect to help keep your family and businesses moving efficiently and communicating clearly, “getting at ‘er” every day, on the road, in the shop, or at the office.
Notice: Aureon Scholarship Program
LPC Connect has teamed up with Aureon to offer scholarship opportunities to our service areas’ high school seniors.
The Aureon Scholarship makes $10,000 in funds available to students pursuing a STEM-related course of study (science, technology, engineering or mathematics) and residing in a home with service from an Iowa Independent Telecommunications Company (ITC). The application and additional information are available online at Aureon.com/Scholarship. The scholarship deadline is March 1, 2022.
Notice: FusionTV Channel Lineup Change
As of August 2, 2021, the following networks will be removed from LPC Connect’s FusionTV channel lineup:
- Channel 1023 – KCRG 9.3 Antenna
- Channel 1024 – KCRG 9.4 Heroes & Icons
- Channel 1025 – KCRG 9.5 StartTV
- Channel 1026 – KCRG 9.6 Circle
GrayTV, owners of KCRG, have discontinued the broadcast of these stations.
Please contact us at (319) 342-3369 if you have any questions.
Notice: LPCTel.net Email Platform Maintenance and Changes
LPC Connect’s LPCTel.net email platform will undergo maintenance to update the platform and deploy an integrated SPAM solution on Tuesday, July 27th.
The maintenance will require some backend work that will begin at 9:00 pm Central Standard Time. You will continue to have access to webmail and email throughout the maintenance, but there may be some delivery delays for messages that arrived during the maintenance. You will be able to continue to send and receive email as always throughout the entire maintenance.
On the morning of Wednesday, July 28th you can look forward to the convenience of managing your spam directly in your email’s Junk folder. For webmail users, you may need to log back in to see the change. Note that, as your SPAM will now be managed from the Junk mail folder, you will no longer receive a Daily Digest email.
If a user is setup for IMAP, the mail client will sync the webmail junk folder. If a user is set up for POP, then they will only see their SPAM mail in webmail.
For more information on the integrated SPAM solution, please visit: http://guides.myonlinehelp.net/docs/lpctel.net/spam_removal
If you encounter any issues while logging into your email, please call our support team for assistance at 1-855-558-9863 or chat with support online.
Notice: FusionTV Channel Lineup Change<
As of July 31, 2021, the Fusion network will be removed from LPC Connect’s FusionTV Premier package because the contract with Fusion will expire. The National Cable Television Cooperative, who negotiates contracts on our behalf, is not renewing the agreement with Fusion. Please contact us at (319) 342-3369 if you have any questions. Thank you for your continued loyalty and business.
Business Spotlight – La Porte City Golf Club and Event Hall
Golf season is in full swing at the La Porte City Golf Club and Event Hall. The Club located at 9699 Bishop Road in La Porte City has served the area since the 1920s. Corey Schatz purchased the LPC GC in 2019 and carried on the tradition of being both a golf course and a community hub.
Amanda Downs, the Club’s general manager, believes the La Porte City Golf Club is unique. “One thing that stands out is the genuine care that people who use our course and clubhouse show for the facility. Everyone is invested in the success of the business; it is their home away from home. Because the course has been open for so long, you have generations of families that enjoy the course together. Lasting memories are made out here, and that is special!”
She continued, “We truly are a one-stop-shop. We have a full kitchen so that we can remain open in the offseason. We hosted ladies bingo night this winter, which was super successful, and the ladies loved it! We can host golf outings, fundraisers, weddings/receptions, graduation parties, all while maintaining a beautiful course for all golfers to enjoy!”
The La Porte City Golf Club has ten employees and is looking to add more help for the summer.
Downs noted how FusionTV, internet, and telephone services from LPC Connect contribute to their success. “Working with LPC Connect has helped us be successful by staying in touch with our members and guests via social media. Our customers can watch local sporting events on FusionTV, which keeps us connected with the community,” Downs noted.
COVID-19 affected the LPCGC during the past year, which also reinforced the value of doing business with a neighbor.” Having a local company who we could rely on to keep things going so we could stay connected with our customers was huge and very reassuring,” said Amanda. “LPC Connect employees are always pleasant and willing to help with a problem. They are quick in making sure our products are working effectively.”
The LPC Connect team appreciates the La Porte City Golf Club and Event Hall’s business and contribution to the region for more than a century. You can count on us to keep you connected for another 100 years.
Mandatory 10-Digit Dialing Coming to Multiple States/Area Codes
The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.
In order for 988 to work in your area code, 10-digit local dialing must first be implemented. If your area code is included in the list above, you will need to change the way you dial local calls.
What will be the new dialing procedure?
To complete all local calls, you will now need to dial area code + telephone number. This applies to all calls within your area code that are currently dialed with seven digits.
Who will be affected?
Anyone with a telephone number from your area code will need to make this change from 7-digit local dialing to 10-digit local dialing.
When will the change begin?
Beginning April 24, 2021, you should begin dialing 10 digits (area code + telephone number) for all local calls. If you forget and dial just 7 digits, your call will still be completed.
Beginning October 24, 2021, you must dial 10-digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only 7-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. You must hang up and dial again using the area code and the 7-digit number.
Beginning July 16, 2022, dialing “988” will route your call to National Suicide Prevention and Mental Health Crisis Lifeline.
What will you need to do?
In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarm and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions. Be sure to check your website, personal and business stationery, advertising materials, personal and business
checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.
What will remain the same?
- Your telephone number, including current area code, will not change.
- The price of a call, coverage area, or other rates and services will not change due to the dialing change.
- What is a local call now will remain a local call regardless of the number of digits dialed.
- You will continue to dial 1+ area code + telephone number for all long distance calls.
- You can still dial just three digits to reach 711 (relay services) and 911 (emergency services).
- Any 211, 311, 411, 511, 611, or 811 services available in your community can still be reached by dialing their three-digit codes.
- The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-TALK (8255).
Who may you contact with questions?
If you have any questions regarding information provided in this notice, please call LPC Connect at (319) 342-3369 for more information. You can also visit the FCC website at https://www.fcc.gov/suicide-prevention-hotline.
Download a Copy of Mandatory 10-Digit Dialing Coming to Multiple States/Area Codes
Notice: FusionTV Programming Changes
Scripps Networks recently acquired ION Media and decided to close down the operations of two ION Media multicasts: ION Plus and Qubo, effective February 26, 2021. To provide quality programming, Scripps Networks is transitioning the programming on ION Plus and Qubo.
- KPXR 48.2 Channel 1042 Qubo was replaced with Grit
Grit is a new network featuring western series and movies starring bold, brave, and legendary action heroes such as John Wayne, Clint Eastwood, and Audie Murphy.
- KPXR 48.3 Channel 1043 ION Plus was replaced with Bounce
Bounce is the first African American broadcast network. It features a programming mix of original series, theatrical motion pictures, specials, off-network series, and more.
Our goal is to provide our customers with a variety of programming accompanied by the very best local experience possible. However, LPC Connect cannot control the decisions of content providers to discontinue networks.
Please contact Customer Service at (319) 342-3369 if you have any questions. Thank you for your continued loyalty and business.
LPC Connect App Portal Changes Effective September 21, 2020
Customers using https://apps.lpctel.net to access the LPC Connect App Portal should navigate to https://userportal.lpctel.net beginning September 21, 2020, to access the web portal. Please update your bookmarks and shortcuts to reflect the new LPC Connect App Portal URL. If you have trouble accessing the portal, please call support at 1-855-558-9863.
The LPC Connect App Portal gives users quick access to Zimbra webmail, Greymail, internet speed test, and account settings.
Business Spotlight – Thriftway
Thriftway is La Porte City’s locally-owned grocery store located at 304 4th Street. Owners Dax and Bhakti Patel purchased the market on March 31, 2020. They strive to provide a welcoming, clean store with their staff of 12 who work together to “always make our customers happy.”
Dax and Bhakti are excited to introduce the community to new flavors. “We offer Indian food products, coffee creamers, and specialty produce such as dragon fruit, plantain, and daikon,” said the Patels,
Their recent experience has proven they can count on LPC Connect to help their business be efficient and productive. The Patels noted that when issues arrive, “LPC Connect takes care of technical problems as soon as possible.” Thriftway shares a vital quality with LPC Connect: providing local service from helpful, friendly staff.
Thank you for your business, Thriftway. You are essential to the La Porte City community!
Business Spotlight – Kramer Sausage Company
Kramer Sausage Company is a La Porte City institution and known worldwide for custom meat processing services. Heinz Kramer apprenticed at age 14 in Rhauderfehn, Germany, learning the trade of sausage making and meat processing. Heinz and his wife, Heide, opened for business in 1964. Joest Kramer, vice president of Kramer Sausage Company, carries on the family tradition today. When asked what makes their business unique, Joest said, “Old-fashioned products, our own recipes, and natural smoke.”
Located at 322 Main Street in La Porte City, Kramer Sausage Company has relied on its neighbor, LPC Connect, for telephone services for 56 years. More recently, broadband services enable them to connect to customers and vendors in the United States and Europe. “We receive a lot of phone calls generated by the website,” described Kramer. The machines they use for processing are connected to the Internet, and they troubleshoot with manufacturers through their broadband connection when problems arise.
“We receive instant service from LPC Connect if anything goes wrong,” shared Kramer. He continues, “We have a cold, hot, and wet environment which can cause some problems.” They recognize the value of working with a local service provider, notably after they experienced a fire and were able to have their services reconnected right away.
As a hometown partner and neighbor, we appreciate the service that the Kramer Sausage Company has provided to the La Porte City area. Thank you for your business and we look forward to serving you for the next 50 years and beyond.
LPC Connect has teamed up with Aureon and Iowa Communications Alliance to offer three scholarship opportunities to our service areas’ high school seniors.
- The Aureon Scholarship makes $10,000 in funds available to students pursuing a STEM-related course of study (science, technology, engineering or mathematics) and residing in a home with service from an Iowa Independent Telecommunications Company (ITC). The application and additional information are available online at Aureon.com/Scholarship. The scholarship deadline is March 1, 2020.
- The Iowa Communications Alliance will award two scholarships to graduating high school seniors. Eligibility requirements and the application can be downloaded from the Iowa Communications Alliance website. The application deadline is March 11, 2020.
Please call LPC Connect at 319-342-3369 if you have questions about applying for these scholarships.
LPC Connect Delivers More Value to FusionTV With New Features
FusionTV customers are experiencing a new level of television entertainment and more value as LPC Connect introduced a series of enhancements this year. LPC Connect is continuously improving your entertainment options through smart speaker integration,
mobile apps, and updating the channel guide.
LPC Connect recently launched Alexa and Google smart speaker integration to stay on-trend with the skyrocketing popularity of smart speakers. The compatibility with popular smart speakers such as Google Home and Amazon Echo enables customers to verbally control their FusionTV experience. Consumers who have physical limitations now have the ability to ask channel surfer such commands as tuning to a certain channel or to let them watch the last channel they were watching.
FusionTV subscribers will receive two phases of enhancements to their FusionTV channel guide this fall. In the first phase, LPC Connect will introduce a fresher, brighter look to the channel guide, weather, and menu. In the second phase, FusionTV’s channel guide will be enhanced with network logos, season and episode numbers (when applicable), actor and director data in the program information, and more.
Since 2012, FusionTV has been the area’s best choice for digital television service powered by 100% fiber-optics. Experience FusionTV service yourself and see why so many of your neighbors choose LPC Connect. Call Barb or Heidi at 319-342-3369 or visit the FusionTV seciton of our website to learn more.
Business Spotlight – Witham Auto Center
“Everything we do is driven by you.” Witham Auto Center’s slogan reinforces the importance of connectivity to their customers, partners, vendors, and community.
Employing 12 local experts in La Porte City, Witham Auto Center’s team is centered on one thing – satisfied customers. Jim Stepanek is
the manager at Witham Auto Center, and he explains, “Our main focus is to serve our customers needs. We have a strong reputation for service – from selling new Chevrolet and Ford products to good-quality used vehicles. We work to create an enhanced customer experience, reward customer loyalty, and add a personal touch.”
You could say that the people at LPC Connect reflect Witham Auto Center’s core values. “Prompt service,” is what Stepanek appreciates most in LPC Connect. For more than 28 years, they have relied on LPC Connect to deliver telephone and internet services to keep their operation productive. Stepanek described, “We can be on a telephone call at the same time as emailing and texting multiple customers. We appreciate the efficiency of communications – it’s a huge positive.”
Witham Auto Center believes in making the in-person experience positive and memorable – both in sales and service. Moreover, they know when it counts, even in bad weather, LPC Connect will go the extra mile for the Witham team, too.
Thank you, Witham Auto Center, for trusting us to connect you since 1991. We value your business and community commitment.
Protecting Your Kids on Social Media
Online social media services aren’t new, but many of us are still learning how to use them without getting into trouble – especially children and teens. Use these tips to help your kids safely use any social media service from networking to image posting sites.
DO YOU KNOW…
What they’re posting? Check comments and images for personal information, like phone numbers and addresses, as well as inappropriate and illegal content such as hateful or threatening speech and nudity. Delete anything you think is too much
information.
How they access social media? Mobile devices, like cell phones and tablets, let children access social media apps away from adult supervision. Children may post content and even share their locations. Review app settings to help them keep information – like their location – private.
Who they’re talking to? Your child’s online contact lists and followers may include people you don’t know, or even people your child only knows online. Even if you don’t know the contact, make sure you know what images, messages, and other content they’re sharing.
What account settings they’re using? This is where you can control who has access to your child’s information. Each social media service has a different setup, so take a look at each one your child uses. Always ask yourself – what is on the profile and who can see it?
Who has access to their information? Most social media services have ads and applications from 3rd parties, like games and fan pages. If children click on these or add them to their profiles, they are allowing access to their personal information. Have a discussion about what’s OK to add and what’s not.
For more resources, visit NetSmartz.org. Article courtesy of the National Center for Missing and Exploited Children
Download a Kids Internet Safety Packet
Business Spotlight – Farmers State Bank
For 140 years, Farmers State Bank has been a cornerstone of the community and the key to their success is relationship-based banking.
Farmers State Bank serves the Cedar Valley with 10 locations, including their La Porte City branch at 508
Highway 218 North. LPC Connect has been serving their bank with telephone and internet services since they opened their La Porte City branch in 2012.
Commonly known as FSB, Farmers Savings Bank is proud to be a financial institution that is big enough to serve their customers’ financial needs, yet small enough to care about how those needs are met.
Originally FSB specialized in agricultural loans but has evolved into a full-service bank offering all the services to that of a corporate bank. Denise Clark, Farmers State Bank Branch Manager described what makes them unique. “We still prefer names to account numbers and addresses to loan numbers. Relationship-based banking makes sense to us and it’s just how we do business,” said Clark
FSB relies on LPC Connect to keep their banking business efficient and productive. “LPC Connect provides a direct link back to our home office in Waterloo which enables our branch to conduct business on a daily basis, as well as provide connections to other vendors that help with products and services we provide to our customers,” explained Clark.
Denise counts on LPC Connect as a local, trusted technology resource to go the “extra mile” during difficult challenges. “LPC Connect helped us overcome some hurdles to get to get our connection to Waterloo functional when we opened this branch. As technology has changed over the course of the last few years, LPC Connect has been great with getting us moved off older technologies and onto a faster and more reliable connections,” shared Clark.
“We know that if we have issues, we are going to get a speedy response from a local and friendly face,” noted Clark.
Thank you, Farmers State Bank, for connecting with us and we look forward to growing with you in the future.
Aureon Network Services Scholarship Program
LPC Connect is proud to partner with Aureon to make the Aureon Network Services Scholarship Program available to students at Union Community School District. To be eligible, students must be pursuing a STEM-related course of study (science, technology, engineering or mathematics) and be an active phone, internet, or television customer of Alpine Communications.
The Aureon Network Services Scholarship Program will award $10,000 in funds as follows:
- One $3,000 Scholarship
- Two $2,000 Scholarships
- Three $1,000 Scholarships
Eligibility
Please comply with the following eligibility guidelines and application instructions.
- A resident of Iowa and live in a home with active phone, internet, or TV service from an Iowa Independent Telecommunications Company.
- Iowa high school junior or graduating senior in the 2018-2019 school year.
- A citizen or permanent resident of the United States or one of its official territories.
- Accepted by an Iowa-based, accredited four-year college or university, community college, or vocational-technical school and be pursuing a STEM–related course of study.
- Have a minimum 3.33 GPA. A copy of a recent transcript may be requested.
- Relatives of Iowa Independent Telecommunications Company or Aureon employees are not eligible.
The application deadline is midnight March 1, 2019.
The Aureon Network Services Scholarship Program has officially opened for 2019 and will close at midnight on March 1, 2019. All eligible students submitting a complete application will be considered. Applicant eligibility and submission requirements are available at www.aureon.com/scholarship. Please contact giving@aureon.com if you have any questions about the Scholarship Program.
Annual Mitten Tree Program Underway
LPC Connect is hosting the Mitten Tree Program again this year through Christmas. We are collecting new or handmade hats, gloves, mittens, and scarves for people within our community who are in need. This is an opportunity for individuals, families, groups and businesses to support a local program and help children and adults stay warm during the winter months. The proceeds will go to families of Black Hawk, Benton and Tama counties.
As an added bonus, LPC Connect customers who make a donation to the Food Pantry or Mitten Tree will be entered into a drawing for a LPC Connect gift package. Please contact Barb or Heidi at 319-342-3369, or visit us at www.facebook.com/lpctel for details.
LPC Connect Partners with Thriftway to Feed the Hungry
LPC Connect is partnering with Thriftway in La Porte City to combat hunger over the holidays by asking for your donations to stock the LPC Food Pantry. Now through December 31, 2018, visit Thriftway, pick up an LPC Connect grocery tote, and use this tote to fill it with non-perishable food items or personal care products. For every five totes donated from purchases made at Thriftwa
y, they will donate one tote of groceries to the LPC Connect Food Pantry. LPC Connect is also collecting Food Pantry donations at our office on 306 Main Street in La Porte City.
- Pick up a grocery tote at Thriftway
- Fill it with non-perishable food items or personal care products while you shop
- Leave the tote at Thriftway and they will donate one tote of groceries for every five totes donated by Thriftway patrons to the LPC Food Pantry
NBC Universal Discontinues Chiller
As of January 1, 2018, Chiller will be removed from our FusionTV Premier package because NBC Universal will cease distributing this network.
It has always been our goal to provide our customers with a variety of programming accompanied by the very best local experience possible. Unfortunately, we do not have any control when networks owners decide to discontinue a channel.
Please contact us at 319-342-3369 if you have any questions.
Business Spotlight: Pipho Family Dentistry
Making a visit to the dentist something you can smile about! The mother-son duo Pipho Family Dentistry understand that most people are not keen on seeing their dentists. However, Dr. Donna Pipho has made a sometimes-uncomfortable service as enjoyable as possible since she started her general dentistry practice in 1978. Dr. Pipho along with her son, Dr. Bob Pipho who joined the practice in 2008, have assembled a team of nine professionals who strive to care for their patients as if they are family. With a shared focus on creating positive customer experience, Pipho Family Dentistry has been a loyal customer of LPC Connect since day 1.
Located at 410 Highway 218 North in La Porte City, Pipho Family Dentistry depends on telephone, fax, and Fusion internet services for an efficient and productive business. “The reliability and customer service from LPC Connect ensure streamlined service. It’s our only mode of communication with our patients and we appreciate LPC Connect’s promptness and friendly service,” said Dr. Bob Pipho, co-owner. LPC Connect went the extra-mile when the practice experienced a computer networking problem. “Without LPC Connect’s knowledgeable employees, we would have been down for days,” praised Dr. Pipho.
Thank you to the owners and staff at Pipho Family Dentistry for your business, loyalty, and contributions to the La Porte City area.
NEW! Amplified and Big Button Phones
Imagine not hearing your faraway grandchild’s “I love you” or not understanding what your doctor is trying to explain over the phone. If you struggle with hearing loss during phone calls, we may have a solution.
The Clarity® D703TM is designed to make it easy to dial the phone, hear it ring, and carry on conversations. It combines hearing, vision, and mobility solutions into one great value. These high-quality phones include features like programmable memory buttons, adjustable volume for people with mild to moderate hearing loss, extra-large buttons for easy dialing, and bright visual ring flasher.
Visit our office at 306 Main Street in La Porte City and let Barb and Heidi help you with your telephone equipment needs.
In An Emergency, A Landline Tells 911 Your Exact Location
If you use a cellphone to make a call to 911 — and you can’t say the address due to a medical condition or other reason — dispatchers may not be able to pinpoint your exact location quickly.
Why? In most communities, 911 systems are not equipped to provide dispatchers with specific location information from the phone record if you call from a cellphone. The best they can do is to try and get a general indication of your location based on the closest cell tower site. This data exchange can take minutes; sometimes, it doesn’t return a location at all. By contrast, if you call 911 from a landline phone, the phone record is tied to a specific physical location, and the dispatcher will be able to locate you quickly and send the appropriate help. The 911 system was designed for landline phones, and it transmits your call and your location instantly over a hard-wired connection.
While cellphone convenience is a great thing when you’re out and about, your safety and security are two important reasons to also keep a landline phone at home.
LPC Connect in Our Community – Dave Powell
When you think of LPC Connect, Dave Powell is one of the employees that comes to mind. When Dave started with the La Porte City Telephone Company in 1981, local and long distance telephone service were staples in every home and business. Fast forward 34 years and Dave’s job is a lot different in many ways. As LPC Connect’s operations manager, Dave oversees the day-to-day functions of the company, working outside, and interacting with customers – which is his favorite part of his job.
Launching high-speed internet service and building the Fusion fiber-optic network are two memorable milestones that Dave led during his tenure at LPC Connect. Dave and his team at LPC Connect are launching the new “Cans for our Community” initiative to raise money for civic projects in La Porte City. Outside of work, Dave has devoted time raising his two grown sons, Dallas and Damon. As an avid outdoorsman, he loves boating and fishing on the Mississippi, spending time at his cabin in Guttenberg, golfing, and bow hunting.
Join us in thanking Dave for setting an example for great customer service and technology expertise!
Everything You Need To Know About TVEverywhere
WHAT IS TVEVERYWHERE?
It’s a free service available to subscribers of qualifying FusionTV packages. With WatchTVEverywhere, you can watch some of your favorite channels and programming — including live TV and full episodes of current TV shows — on your tablet, smartphone, or laptop.
WHERE CAN I USE IT?
You can use TVEverywhere anywhere you have an internet connection such as hotels, vacation homes, airports, and restaurants. TVEverywhere is also handy to use at home when you want an extra “TV screen.”
HOW DO I GET STARTED?
The first step is to complete a one-time registration: • Go to www.watchtveverywhere.com and select LPC Connect in the drop-down menu. • Click the Register link. • Complete the registration form. • Check your email. You will receive a message with an activation link. • Click on the link to complete the registration process.
WHAT’S AVAILABLE ON TVEVERYWHERE FOR ME TO WATCH?
After you’ve registered with TVEverywhere, click “Log In,” and enter your username and password. Then click on the TV network you want to watch, and you’ll see a list of available TVEverywhere programs. You can watch any TVEverywhere program as long as it’s on a network you subscribe to through your LPC Connect FusionTV package.
If you have questions about TVEverywhere, call us at 319-342-3369.
Empowering the Community Against Fraud
Thank you to all who attended the Personal Fraud Protection workshop in July. We extend our sincere appreciation to Chief Larry Feaker from the La Porte City Police Department for sharing examples of area fraud cases
Visit: https://www.consumer.ftc.gov/scam-alerts for the latest scam alerts and how you can protect yourself from fraud.
LPC Connect Partners with Thriftway to Feed the Hungry
Beginning November 1 through December 31, LPC Connect is partnering with Thriftway in La Porte City to combat hunger over the holidays by asking for your donations to stock the LPC Food Pantry. Visit Thriftway, pick up an LPC Connect grocery tote, and use this tote to fill it with non-perishable food items or personal care products. For every five totes donated from purchases made at Thriftway, they will donate one tote of groceries to the LPC Connect Food Pantry.
LPC Connect is also collecting Food Pantry donations at our office on 306 Main Street in La Porte City.
To participate in our Feed the Hungry Program:
1. Pick up a grocery tote at Thriftway.
2. Fill it with non- perishable food items or personal care products while you shop
3. Leave the tote at Thriftway and they will donate one tote of groceries for every five totes donated by Thriftway patrons to the LPC Food Pantry
LPC Connect’s 8th Annual Mitten Tree Program Underway
Pictured is Shirley Bagenstos who handmakes cold weather gear throughout the year and donates them to LPC Connect’s Mitten Tree. LPC Connect is hosting the Mitten Tree Program again this year through Christmas. We are collecting new or handmade hats, gloves, mittens, and scarves for people within our community who are in need. This is an opportunity for individuals, families, groups and businesses to support a local program and help children and adults stay warm during the winter months. The proceeds will go to families of Black Hawk, Benton and Tama counties.
As an added bonus, LPC Connect customers who make a donation to the Food Pantry or Mitten Tree will be entered into a drawing for a LPC Connect gift package.
Please contact Barb or Heidi at 319-342-3369, or visit us at www.facebook.com/lpctel for details.
You’re Invited to LPC Connect’s Holiday Customer Appreciation Celebration
Friday, December 1st from 1:00 to 4:00 p.m.
We’re hosting our annual Holiday Customer Appreciation Celebration at 306 Main Street, La Porte City to say thanks for being an LPC Connect customer in 2017.
You’ll be treated to holiday refreshments and enter for a chance to win door prizes.
Esquire and Universal HD to be Removed from FusionTV Premier Package
As of June 28, 2017, Esquire will be removed from our FusionTV Premier package because NBC Universal will cease distributing this network. On July 15, 2017 Universal HD will be removed from FusionTV Premier HD for the same reason. It has always been our goal to provide our customers with a variety of programming accompanied by the very best local experience possible. Unfortunately, we do not have any control when networks owners decide to discontinue a channel.
Please contact us at (319) 342-3369 if you have any questions.
Business Spotlight La Porte City FFA Historical and Ag Museum
Described as “one of the best kept secrets in Northeast Iowa,” the La Porte City FFA Historical and Ag Museum is located at 408 Main Street in La Porte City and was founded by volunteers in 1970. The multi-level museum boasts 8000 square feet of exhibits which are changed annually and reflect a wide range of historical topics. In addition to this main museum, three buildings comprise our Rural Iowa Heritage Center: a historic 1878 fire station, jail house, and a circa 1861 log cabin. This center is dedicated to celebrating the life of pioneer families, rural communities, and agriculture. Approximately 2,500 guests visit the Museum each year from all over the United States.
Jan Erdahl, museum manager, relies on LPC Connect’s telephone and internet services to connect the museums’ many video exhibits and information kiosks which offers an enhanced experience to the guests. Jan noted, “LPC Connect not only provides excellent service, but is a partner in the community sets them apart. Through their network they provide grants that have helped us to purchase needed items, including an inventory system to photograph, catalog, and maintain a history on all the items in the Museum. This will insure that accurate records will be kept for perpetuity. We appreciate their ownership in developing and supporting the La Porte City community by giving back through the grant program as well as their participation in supporting numerous community events.“.
LPC Connect is grateful this area treasure is keeping our pioneer spirit alive at the La Porte City FFA Historical and Ag Museum and Rural Iowa Heritage Center. Thank you for your business!
Aureon Provides Quality Charity Grants to Iowan Communities
Aureon is pleased to announce that an Aureon Charity Grant has been awarded to two local organizations within LPC Connect’s service area. Hawkins Memorial Library in La Porte City received a grant for $300.00 to purchase cabinetry. The FFA Historical and Ag Museum received $250.00 to buy a showcase cube for the museum. Upon reviewing an abundance of applications, our Aureon Charity Grant Committee delegated funds to projects committed to the betterment of local Iowan communities. The grant was presented in conjunction with LPC Connect who sponsored the grant application.
Aureon, the new name for Iowa Network Services, created the grant program in 1993 to increase service and support to rural independent telecommunications companies and the communities they serve. The Aureon Charity Grant Program awards grants on a quarterly basis. Over the course of twelve years, Aureon has donated over $850,000 to local communities and their surrounding areas. We believe in rewarding various organizations for their passion and dedication to advancing their own neighborhoods. Each proposal that is chosen by our Grant Committee reflects the organization’s enthusiasm for serving their communities. Aureon looks forward to aiding future community-improvement projects and extends our best wishes to your own community development.
LPC Connect in Your Community – Heidi Barz
LPC Connect is fortunate to have a great team of professionals who not only take pride in their work, but also dedicate countess hours to serving the community. Heidi Barz, an LPC Connect customer service representative since 2002, is known for her volunteerism and spirit of service. Heidi is involved with Inner City Slickers, she is the treasurer for the La Porte City Women’s Club, and she serves as the financial secretary at the American Lutheran Church. Heidi and her husband of 25 years, Jon, have two children in college, Samantha and Alex. Outside of work and her volunteer commitments, Heidi enjoys decorating, gardening, golfng, biking, running, and spending time with her family and her dog, Izzy.
We are proud of Heidi and her contributions to the La Porte City and Mount Auburn communities.
Answers to Your Questions about the Universal Service Fund
WHAT IS THE UNIVERSAL SERVICE FUND (USF)?
The USF is a government-administered fund (not a government-paid fund) to support the provision of telecommunications services in rural and high-cost areas, to low-income consumers, and to schools, libraries, and healthcare facilities nationwide. All telecommunications customers contribute to the USF on an equal basis. Congress authorized the Federal Communications Commission (FCC) to implement the USF.
HOW DOES IT WORK FOR LPC CONNECT?
The Universal Service High-Cost Program is designed to ensure that consumers in rural and high-cost areas have access to telecommunications services at rates that are affordable and reasonably comparable to those in urban areas. The program fulfills this universal service goal by allowing eligible carriers, including LPC Connect, who serve these areas to recover some of their operating costs from the USF. The fund reimbursement is based only on local phone service subscriptions. Will I continue to be required to subscribe to local phone service to receive broadband internet and FusionTV services? Yes. Since the FCC continues to base USF reimbursement on local phone line subscriptions, we must keep this requirement in place. If we did not require a phone line subscription, LPC Connect would not receive USF funding, and the rates for broadband internet and cable TV service would have to go up. We do anticipate changes to this requirement in the future, but it will need to remain in place as long as USF is based only on local phone networks.
WHAT IS LPC CONNECT DOING WITH THE USF FUNDING IT RECEIVES?
We’ve upgraded our network so that all customers, no matter how rural, can receive 100% fiber-optic broadband internet and FusionTV services.
HOW CAN I VOICE MY CONCERNS ABOUT USF?
You can contact the FCC as well as your U.S. Senators or Congressman. Please encourage them to seek USF reform that is less burdensome to rural Americans and rural communication service providers.
LPC Connect Increases Broadband Speeds to Area Customers
• Faster Internet Speeds for the same Low Price •
LPC Connect is pleased to announce that we have raised Internet speeds for all Silver, Gold, Platinum, and Diamond high-speed Internet customers throughout La Porte City, Mount Auburn, and the surrounding rural areas we serve. Better yet, this Internet speed increase benefits both residential and business customers for no extra cost! There is nothing you need to do, as your speeds increased automatically.
- Fusion Silver customers increased from 10Mbps/1Mbps to 20Mpbs/5Mbps
- Fusion Gold customers increased from 20Mbps/2Mbps to 50Mbps/10Mpbs
- Fusion Platinum customers increased from 30Mbps/3Mbps to 75Mpbs/15Mbps
- Fusion Diamond customers increased from 50Mbps/5Mbps to 100Mbps/25Mbps
“LPC Connect’s 100% fiber-optic Fusion Network delivers the best broadband experience to our area combined with local customer service and support. Upgrading Internet speeds to our customers enables them to connect more devices online at the same time while streaming their favorite content,” said Chris Hopp, LPC Connect’s general manager.
Earlier this year we surveyed our customers and we received high marks in the areas of customer service, up-to-date products and services, local involvement in the community, knowledgeable employees, responsiveness, and service quality. Customers also appreciate that LPC Connect offers unlimited Internet plans, while many providers are choosing to meter broadband plans and imposing data caps on their Internet plans.
“LPC Connect employees are the people you will run into at church, ballgames, community celebrations, and donating their time to a variety of community groups. We care about making a difference,” said Hopp.
If you have questions about your new Internet speeds, please call us at (319) 342-3369.
Photographic Images by Georgia depends on LPC Connect’s High-speed Internet, Telephone Service and Local Support
Photographic Images by Georgia was founded in 1996 by Georgia Reiter who is the sole proprietor and photographer. This community mainstay located at 1344 53rd Street in La Porte City. Georgia specializes in photographing weddings, portraits, commercial, and sports photography, with high school seniors being most of her clientele.
Georgia is multi-talented and when asked what makes her business unique, she said, “I work with my customers from start to finish, so I am fully aware of their requests. I can conveniently take both indoor and outdoor photographs for my clients at my location, with a wide variety of outdoor settings. They do not have the pressure of a time limit, with appointments set too close together. My indoor studio can handle large groups for family portraits. I have several years of experience, so I am comfortable working with children and photographing weddings, as they can require a lot of patience.”
LPC Connect has been serving Photographic Images by Georgia since 2014 with telephone, high-speed Internet and FusionTV services. What makes her most appreciate LPC Connect? “The telephone service provides a local number, for ease of contact and listing my business in the phone book. High-speed internet helps me be more productive in ordering my photographs online. With the large digital files and albums being uploaded, it is extremely important to have an internet provider that will streamline my orders as quickly as they do. Having the internet running without constant problems has been great! Local service with someone on the other end of the phone that will provide answers and help immediately is worth more than anything,” noted Reiter.
Georgia spoke highly of a recent experience with LPC Connect. “We recently remodeled and moved the location for our television. The access they had to work with was a difficult job, but they were successful and very competent,” praised Georgia.
For superior quality photography that will capture memories for generations, call Photographic Images by Georgia at (319)342-3602.
For information on reliable Internet service with hometown support, contact LPC Connect at (319)342-3369.
Aureon Provides Charity Grant to Hawkins Memorial Library
Aureon is pleased to announce that an Aureon Charity Grant has been awarded to the Hawkins Memorial Library in La Porte City. They received a grant for $500.00 to purchase new book bins. Upon reviewing an abundance of applications, our Aureon Charity Grant Committee delegated funds to projects committed to the betterment of local Iowan communities. The grant was presented in conjunction with LPC Connect who sponsored the grant application.
Aureon, the new name for Iowa Network Services, created the grant program in 1993 to increase service and support to rural independent telecommunications companies and the communities they serve. The Aureon Charity Grant Program awards grants on a quarterly basis. Over the course of twelve years, Aureon has donated over $850,000 to local communities and their surrounding areas. We believe in rewarding various organizations for their passion and dedication to advancing their own neighborhoods. Each proposal that is chosen by our Grant Committee reflects the organization’s enthusiasm for serving their communities. Aureon looks forward to aiding future community-improvement projects and extends our best wishes to your own community development.
Scholarship Opportunity through Iowa Communications Alliance
We are happy to share a scholarship opportunity with you. LPC Connect is a member of the Iowa Communications Alliance (ICA), making this scholarship opportunity available to any high school senior who receives service from LPC Connect. One or more $2,500 college scholarships are available. The purpose of this support is to aid students from rural areas across Iowa with financial assistance to pursue higher education.
Students must complete the application online at https://form.jotform.com/63123898551159
The application deadline is March 24, 2017.
See the Scholarship Application Guidelines for complete information.
Please contact us at (319) 342-3369 if you have any questions.
Aureon Network Services Scholarship Program
The Aureon Network Services Scholarship Program is available to students pursuing a STEM-related course of study and those residing in the trade area of an Iowa Independent Telecommunications Company.
Scholarship awards will range between $500-$1,000.
The deadline in midnight April 30, 2017.
See the Aureon.com/scholarship for eligibility guidelines and application instructions
When to Reboot your Router and When to Replace it
It may seem simple, but one of the easiest ways to fix a wide variety of technical issues is to simply reboot (or restart) the device, including your router. This is because routers are like small computers that use memory, a processor, and an operating system. And like your desktop or laptop computer, routers also benefit from a fresh start every now and then.
For example, if your internet service goes down at your home, the first thing to try is to reboot your wireless router. It’s a quick process that will often take care of the problem:
1. Unplug your router from its power outlet (don’t just turn it off ).
2. Wait about a minute, then plug it back in.
3. Allow the device a minute or two to turn back on.
For help troubleshooting your current router or selecting a new model, call LPC Connect at (319) 342-3369.
Crooks Use Caller ID Spoofing to Wear “Mask” of a Local Phone Number
One of the best ways to avoid phone scams has traditionally been to not answer calls from numbers that you do not recognize on your Caller ID. But crooks have a sneaky way around this. With Caller ID spoofing, they are able to make it appear as if their calls are coming from a local phone number. They literally hide behind the “mask” of a legitimate phone number in order to increase the likelihood that you’ll pick up the phone.
How does it work? Caller ID spoofing providers allow individuals and organizations to dictate what phone number they want to appear when they place calls. They pay for a certain number of call minutes, then use an online interface to enter their phone number, the number to be called, and the number they want to appear in the recipient’s Caller ID. The Caller ID spoofing service then makes the call on the spoofer’s behalf.
The goal of this scam is to try and get you to reveal personal information such as account numbers, passwords, and Social Security numbers. To avoid becoming a victim of Caller ID spoofing, take the following precautions:
• Never give out personal information over the phone, such as account numbers, unless you initiate the call.
• If you receive a call requesting information, ask for the name of the organization that is calling. Then, call that organization, using the phone number on your bill or statement — NOT the number on your Caller ID. If the call is legitimate, you will be transferred to the appropriate department. If it’s not legitimate, you can inform the organization of the spoofing incident.
To learn more about Caller ID spoofing, visit https://www.fcc.gov/consumers/guides/spoofing-and-caller-id
There May Be More Than Roots Underground – Call 811 Before You Dig
All sorts of utility lines, pipes, and cables could be buried on your property. In some cases, they’re close to the surface and easily damaged by even shallow digging, which can result in service interruptions to your neighborhood.
That’s why every digging job — from planting a bush to installing a fence — requires a call to 811 to have utility lines marked. Simply tell the operator where you’re planning to dig and what type of work you’ll be doing. The affected local utilities will send a locator to your property, free of charge. Then you’ll know what’s below and be able to dig safely.
As one of your local service providers, we thank you in advance for your cooperation!
Cloo to be removed from FusionTV Premier package as of February 1, 2017
As of February 1, 2017, Cloo will be removed from our FusionTV Premier package because NBC Universal will cease distributing this network.
It has always been our goal to provide our customers with a variety of programming accompanied by the very best local experience possible. Unfortunately, we do not have any control when networks owners decide to discontinue a channel.
Please contact us at (319) 342-3369 if you have any questions.
Motorhead Mayhem Service & Repair relies on great Internet and Telephone Service from LPC Connect
Corey Neuendorf, owner of Motorhead Mayhem Service & Repair, located at 512 Main Street in La Porte City, founded his business in August 2012 to service and repair vehicles the way they were taught many years ago. Corey’s goal is to provide top-notch vehicle repair at a fair price with quality parts. The staff of five employees serve customers near and far and they appreciate each and every customer they have.
Motorhead Mayhem Service & Repair provides a unique value to their customers by offering basic engine scanning and tire pressure monitor checks at no cost. Neuendorf relies on his great Internet and telephone service from LPC Connect to keep his business productive and efficient. “If we have had any problems, we get immediate attention (from LPC Connect) to keep us running,” noted Corey. Delivering on LPC Connect’s commitment to providing quality connections, they went the extra mile when a contractor damaged Motorhead Mayhem’s phone line. “We were repaired in less than one hour,” praised the owner.
We appreciate Motorhead Mayhem’s business and we wish you much success in the future!
Ransomware Facts and Tips
As technology evolves, the prevalence of ransomware attacks is growing among businesses and consumers alike. It’s important for digital citizens to be vigilant about basic digital hygiene in an increasingly connected world.
WHAT IS RANSOMWARE?
Ransomware is a type of malware that accesses a victim’s files, locks and encrypts them and then demands the victim to pay a ransom to get them back. Cybercriminals use these attacks to try to get users to click on attachments or links that appear legitimate but actually contain malicious code. Ransomware is like the “digital kidnapping” of valuable data – from personal photos and memories to client information, financial records and intellectual property. Any individual or organization could be a potential ransomware target.
WHAT CAN YOU DO?
We can all help protect ourselves – and our organizations – against ransomware and other malicious attacks by following these STOP. THINK. CONNECT. tips:
- Keep all machines clean: Keep the software on all Internet-connected devices up to date. All critical software, including computer and mobile operating systems, security software and other frequently used programs and apps, should be running the most current versions.
- Get two steps ahead: Turn on two-step authentication – also known as two-step verification or multi-factor authentication – on accounts where available. Two-factor authentication can use anything from a text message to your phone to a token to a biometric like your fingerprint to provide enhanced account security.
- Back it up: Protect your valuable work, music, photos and other digital information by regularly making an electronic copy and storing it safely.
- Make better passwords: A strong password is a sentence that is at least 12 characters long. Focus on positive sentences or phrases that you like to think about and are easy to remember.
- When in doubt, throw it out: Links in email, social media posts and online advertising are often how cybercriminals try to steal your personal information. Even if you know the source, if something looks suspicious, delete it.
- Plug & scan: USBs and other external devices can be infected by viruses and malware. Use your security software to scan them.
Get comprehensive computer protection and local support with SecureIT Plus starting at $7.95/mo.
Call 319-342-3369 for more information.
*Courtesy of the National Cyber Security Alliance.
LPC Connect in Your Community – Barb Bader
Each day LPC Connect and its employees enrich the lives of many area citizens. In addition to providing financial support to meet community needs, employees offer their time and talents to worthwhile causes. Since October 2001, Barb Bader, customer service representative at LPC Connect has been making a positive impact to both our customers and the community. Barb is active in the La Porte City Women’s Club, serves as the secretary for the La Porte City Chamber of Commerce, and coordinating various charitable initiatives at LPC Connect. Barb lost her husband, Ron, to colon cancer in 2014 she is raising awareness to fight for a cure through working with the American Cancer Society Coaches vs. Cancer event. Barb is responsible for monthly billing in addition to day-to-day customer service tasks and everything between cleaning the office to administrative duties. “I love working with customers and the community whenever I can,” Barb commented. She keeps a busy pace outside of work by attending her children’s sports at Wartburg College. Both juniors, Breann plays volleyball and Bo plays basketball. When asked about her tenure, Barb noted, “During the last 15 years working at LPC Connect, which was LPC Telephone when I started, we have had a lot new opportunities for our customers. Connecting La Porte City and Mount Auburn to faster internet and new services, such as FusionTV, because of our fiber-to-the-home project has been exciting to be a part of.”
Barb’s contributions to our communities are an example for exemplary service and dedication with heart.
FCC/FEMA Tips for Emergency Communication
When weather-related emergencies strike, it’s important for your safety to be prepared and stay connected:
BEFORE AN EMERGENCY
- Traditional landline telephone service usually works during electric power outages but you may need to use a corded phone; many cordless home phones rely on electric power to operate.
- If a storm is coming, charge your wireless phone; keep an extra battery and a car charger on hand. Also, charge your laptop or tablet.
- Broadcasters are an important source of news during emergencies. Keep a battery-operated, solar-powered, or hand-crank-operated radio or portable television for use during power outages.
DURING AN EMERGENCY
- Limit non-emergency phone calls. This will minimize network congestion, free up “space” on the network for emergency communications, and conserve battery power if you are using a wireless phone. If you do need to make a call, try to keep it brief.
- Call 911 only for emergencies. Learn and use the designated number in your state for highway accidents or other non-life-threatening incidents.
- If you do not have electric power in your home and are using your car to charge wireless phones or listen to news on the car radio, be careful. Remain vigilant about carbon monoxide emissions from your car, especially if it is in a closed space.
To learn about the value of landlines during emergencies, call LPC Connect at 319-342-3369.
Want to help our community win? Support the LPC Connect Team!
When you choose LPC Connect as your communications provider, the benefits go well beyond your home or business to places throughout our community. Each year, we donate generously to local nonprofit organizations including these. Because you support us, we can support them.
- American Cancer Society Coaches vs. Cancer
- Cedar Valley Soccer Club
- Festival of Trails Celebration
- Hawkins Memorial Library
- Honor Flight
- Knights Youth Football Club
- La Porte City Chamber of Commerce
- La Porte City FFA Ag Museum
- La Porte City Fire Department
- La Porte City Little League
- La Porte City Preschool
- La Porte City Women’s Club
- Mount Auburn Fire Department
- The Lord’s Food Pantry
- Union Booster Club
- Union Community School
- Union High School Activities– Baseball, Football, Basketball, Volleyball, Softball, Dance Team, Yearbook
- Union Robotic Teams
Unlike our national competitors, we care about more than just making a profit. We care about making a difference.
Quickly Improve your New Year with Faster Internet
Speeding up your internet is an easy resolution to achieve, especially with this New Year’s deal. Plus, it may help with your other resolutions — reduce stress by getting rid of too-slow internet, and have more fun with a better streaming experience.
Get up to 30 Mbps for just $69.95/mo.* with an LPC Savings Pak.
Call 319-342-3369 for a speedier 2017
*Service availability will depend on location. Certain restrictions apply. All prices subject to change. Contact us for details.
Community Donated Generously to Mitten Tree
With outstanding community support, LPC Connect was able to help feed and clothe those in need in our community through our annual Food Pantry and Mitten Tree Drive.
Barb Bader and Heidi Barz, LPC Connect Customer Service Representatives, coordinate these programs and work directly with schools and organizations in LPC Connect’s service area. Non-perishable food items, hats, gloves, mittens, and scarves are donated by employees and customers.
Our thanks to Barb, Heidi, and to everyone who participated this past holiday season!
Congratulations to Union as they advance two teams to state competition.
The Union Knights volleyball team will play at the State Volleyball Tournament at the US Cellular Center in Cedar Rapids on Wednesday, November 9.
The Union Knights will face Mount Vernon in one of the Class 2A semi-final games to be played in the UNI-Dome on Saturday, November 12.
Go Knights!!
9th Annual Chocolate Walk on October 27, 2016
The La Porte City Chamber of Commerce will host their 9th annual Chocolate Walk on October 27, 2016. Businesses in La Porte City will be offering chocolate treats from 5:30 – 8 p.m. Enjoy a sweet evening and stroll from business to business enjoying chocolate martinis, homemade truffles, chocolate fountains, chocolate dipped strawberries and cake balls, just to name a few. The Chocolate Walk is a great opportunity to visit businesses you may not always get a chance to see and get a taste of what La Porte City has to offer for the holidays! Barb and Heidi will be serving chocolate sensations at the LPC Connect office on Main Street. Please stop by for a chocolate temptation on Thursday, October 27, 2016!
LPC Connect in Your Community – Mitch Harrison
LPC Connect is deeply dedicated to giving back to the communities we serve. Mitch Harrison, outside central office plan technician for LPC Connect since 2010, is committed to giving back to the area. Soon after moving to the area, Mitch joined the La Porte City Fire Department because of his desire to become involved in the community and to help people in need. He was a training officer and received his 5-year fire department certificate. He is actively involved with fundraising as a volunteer at the LPC Firemen’s annual fish fry and benefit auction. He also drives the fire truck in the Festival of Trails parade and serves sandwiches each year at the department’s brat stand. Recently, Mitch was involved in the Mark Harrison Fish On Cancer Awareness, after losing his father to stomach and liver cancer.
Mitch is married to Jenna and has a 10-month old son, Carter.
We are proud of Mitch and his contributions the La Porte City and Mount Auburn communities.
Aureon provides Quality Charity Grants to Iowa Communities
Aureon, in conjunction with LPC Connect, is pleased to announce that Aureon Charity Grants have been awarded to two organizations within LPC Connect’s service area. Hawkins Memorial Library received a grant for $500.00 and the La Porte City FFA Historical and Ag Museum received a grant for $300.00.
Upon reviewing an abundance of applications, our Aureon Charity Grant Committee delegated funds to projects committed to the betterment of local Iowan communities. The grants were presented in conjunction with LPC Connect who sponsored the grant application.
Aureon, the new name for Iowa Network Services, created the grant program in 1993 to increase service and support to rural independent telecommunications companies and the communities they serve. The Aureon Charity Grant Program awards grants on a quarterly basis. Over the course of twelve years, Aureon has donated over $850,000 to local communities and their surrounding areas.
For more information about the Aureon Charity Grant Program, call Barb Bader or Heidi Barz at (319) 342-3369.
“We believe in rewarding various organizations for their passion and dedication to advancing their own neighborhoods.”
Improve the Speed of your WiFi Network
If your Wi-Fi router is out of date or not set up correctly, it could be slowing down your Internet speed. Here are some tips to help you maximize router performance:
Buy a new router that supports 802.11ac. One of the best ways to make sure your network is as fast and reliable as possible is to use up-to-date hardware that supports the latest standards. With all the devices in your home, it’s more important than ever to have a wireless router that can handle the increased demand for Wi-Fi connectivity.
Move your router to its ideal position. For the best signal and coverage, put your router in an open space near the center of your home. Keep it away from thick walls made of brick or concrete, and make sure it’s not around metal items which can reflect Wi-Fi signals.
Make sure your router is secured using WPA2 with AES. The latest two standards, 802.11n and 802.11ac, don’t operate at the highest possible rates when either the client or router use WPA or TKIP. Putting a password on your router or limiting which devices can access your network will keep other people in the neighborhood from using your network and slowing it down.
Reduce interference by removing or minimizing the use of interfering devices. These include baby monitors, older cordless phones, microwave ovens, wireless speakers, and some security cameras.
Make sure your router is configured to automatically identify and use the least congested frequency. Or you can manually choose the best non-overlapping channel. Slow Wi-Fi speeds may be the result of interference from your neighbors’ Wi-Fi networks as all the devices compete to use the same channel. For example, if neighbors are downloading a Netflix movie using the same Wi-Fi channel as your home’s Wi-Fi router, your router and devices may only get thin slices of “air time” to talk.
Stop by LPC Connect or call 319-342-3369 for help selecting a new router. We stock and install a variety of routers designed to meet a customer’s individual needs.
Article courtesy of Cornerstone Group